Stowe Early Learning Center’s grand opening wows the Enfield community with its diversity of programs

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ENFIELD — More than 100 people — including local families, town officials, and donors — attended the grand opening of the Stowe Early Learning Center Wednesday night.

The former kindergarten through sixth-grade elementary school, located at 117 Post Office Road — which was decommissioned in 2011 and used by the Capital Regional Education Council for its Public Safety Academy from July of that year until June 2014 — is now home to several collaborative initiatives of the school system, the town, and the Key Initiatives To Early Education or KITE program that focus on…

Read the full article here: Stowe Early Learning Center’s grand opening wows the Enfield community with its diversity of programs

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Source To Sea Cleanup 2016

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The Connecticut River Watershed Council’s (CRWC) 20th Annual Source To Sea Cleanup was held this past Friday and Saturday, September 23-24. From their website www.ctriver.org: “The Source to Sea Cleanup is an annual trash cleanup of the Connecticut River system – rivers, streams and banks, parks, boat launches, trails and more. Each fall, thousands of volunteers of all ages and abilities head out to places of their choice all along the four-state watershed (NH, VT, MA, CT) to clean the Connecticut River and its tributaries on foot or by boat.”

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It was a beautiful morning to help keep the Connecticut River clean.

USA Hauling & Recycling was a sponsor and also assembled a group of volunteers to help with the event. The group included employees and their friends and families, totaling 38 volunteers of all ages, from throughout the state meeting at the Barnes Boat Launch on S River Street in Enfield, CT. From there the group split up to clean the surrounding area along the Connecticut River. Some went on kayaks to access harder to reach areas, some went down the street to Parsons Road, while others spread out to clean other areas along the river. The combined effort brought in over 2.5 tons of waste along the river in our location alone, including a couch, mattress, chairs and tires, along with many bags of trash.

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Some of the items were a little harder to collect than others…

Make sure to vote for your favorite photos from the event at CT River Photo Contest 2016 starting at noon on Monday, October 3 and running through noon on Tuesday, October 11. You can vote for each photo once a day so make sure to vote for your favorites. Thank you to all the volunteers who helped make this event a success and we hope to see even more volunteers next year!

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Customer Service – What Makes Us The Best?

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Customer Service… What makes us the best?
By Sean O’Toole – Customer Service Manager
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To be the best you must first have a clear understanding of what customer service is; as it is such a diverse area.  Most people think customer service is a department that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. This is true, however, there is so much more that has to happen for a customer to be serviced to their satisfaction. For example, if a customer calls us to change the removal date of their container, we have to then update the scheduling which must be relayed to the driver through dispatch. The route must be subsequently recalculated to ensure other customers experience are not effected as the driver may have been counting on the removal to make his next delivery.  This is simply one example of how customer service is truly handled by the whole company instead of just the Customer Service Department. In our company, the whole company participates in customer service. We believe working as a team across all departments is what truly makes an exceptional customer service experience.

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Michael Jordan is considered to be one of the best basketball players of all time. However, despite his great skill he could not have won any championships without the assistance and support of his team. His fellow teammates would aid him on the court by doing things like setting a pick for Jordan to make the crucial shot or making the tough pass to him for a game changing layup. He had such a long time in the spotlight due to his good team and great teamwork.

Our team knows that providing superior customer service needs to be solid much like an oak tree which consists of many living parts working & growing in unity. The root system is akin to our vast variety of service; our team is equipped to cater to all your needs, from the home, to your business or construction site.

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The trunk of the tree represents our working platform for the day to day operations of our company. This includes our billing staff, operations workers, IT staff, web designer, and everyone that works to carry out the needs of the customer to ensure their satisfaction.

The branches of the tree are our Customer Service Representatives. These representatives are part of a diverse group with expert training, with plenty of experience to ensure all your individual needs are met in a timely fashion.

Most importantly are our leaves, our customers. The customers are the lifeblood of our company who provide the most valuable part of it all, their insight. This insight allows us to shape our company around our customers’ needs, which create the foundation of our company.

By providing your insight and opinion we are able to ensure the tree thrives. Without this, we slowly shrivel up to become a past memory. Your input combined with our experience has allowed us to grow over the past 41 years.  Our service has a reputation of being seamless. From the person that takes your request to the driver that delivers the container. We understand it needs to be an all in effort with company wide participation.

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To meet customer expectations reliability needs to be second nature. This is why we are selective in the equipment that we purchase, the mechanic that works on the trucks, and the drivers that provide the service.  We know that we can not be the best without having the best to assist you.

Our oak tree is standing proud, thriving and growing every day. Through storm and calm, we have stuck with our core values. We do not run for cover when a storm comes, we in turn view it as an opportunity to gather rain to fuel our growth.  These opportunities to learn, to adapt, to improve, and to keep doing what our customers love; has molded us into what we are today.

We are a diverse group of departments with one desire in common.  We strive to provide paramount customer service, to internalize an instinct to assist you, to grow and to continue to train as a team.  We accept that we may not always grow the fastest or make every shot; however, this is where our passion & purpose unite. As Henry Ford once said, “Coming together is a beginning, keeping together is progress: working together is success.” Over time we have come together from many departments into one company, standing united against any adversity ready to serve you.  This is what makes our customer service the best!

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Wishes On Wheels Convoy

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USA Hauling & Recycling participated with 4 trucks in Connecticut Make A Wish’s 17th Annual Wishes On Wheels Convoy on Sunday, September 11. The event departed from Rentschler Field in East Hartford and ran to 384 to Bolton and then back to Rentschler Field. Once returned to the field, the day was filled with lots of family fun!

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From their website www.wishesonwheels.com: “Wishes on Wheels, Inc. is a non-profit, 501(c)(3) organization made up of passionate and hardworking volunteers committed to a shared goal – to organize a family-friendly truck convoy and event to bring together families, friends and community members to support children with life-threatening medical conditions.  Dozens of local Wish Kids look forward to Wishes On Wheels as an annual tradition that simply can’t be missed.  Many of the truck drivers volunteer to have Wish Families ride along with them during the Convoy.  When the Wish Kids arrive, they carefully select the truck they will ride shotgun in during the Convoy or search until they find ‘their truck’ from the previous year.  Upon return to Rentschler Field in East Hartford, there is more fun, food and festivities to help raise money for this important cause.”

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Clean Energy Wins CNG Contract

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NEWPORT BEACH, CALIF. – Clean Energy Fuels Corp., (NASDAQ: CLNE) announced that it has been awarded a multi-year contract for Washington Metropolitan Transit Authority (WMATA), which provides transit services to more than 4 million people across the National Capital Region. The contract covers two transit stations that supply over 580 compressed natural gas (CNG) transit vehicles and represent approximately 6 million Gasoline Gallon Equivalents (GGEs) per year.

Clean Energy also welcomes the passage of two major climate change bills in California last week. Senate Bill 32 and Assembly Bill 197, which will require the state to cut greenhouse gas levels to 40 percent below their 1990 levels by 2030, are both expected to be signed into law by Governor Jerry Brown.

– Read the full article at: Clean Energy Wins CNG Contract

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